| Emergencies
and Power Failures |
- Our people
are on 24-hour duty to respond to problems that may arise with our system.
If you experience a service interruption, please call us at 1-800-528-5011
and let us know; that will help us isolate the cause and restore your service
more quickly.
- If you
encounter a fallen electric line, exposed electrical equipment or other
immediate hazard to life or property, call our Emergency Line immediately
at 1-800-528-5011. Please use this emergency line for reporting routine
power outages or for inquiries. You can also dial 911 for emergency help.
|
| Installing
Antennas |
- Before
you begin installing an antenna, read the manufacturer's instructions and
follow them carefully. They can warn you of potential installation and
removal hazards.
- Be careful
not to install antennas too close to overhead lines. NTUA recommends they
be installed no closer than twice the length of the assembled antenna.
- If your
antenna can be rotated once it is installed, be sure it can't be twisted
into or around nearby power lines.
- Covered
antennas or non-metallic guy wires may not provide protection against electric
shock. Keep all equipment away from power lines.
|
| Hang
on to mylar balloons |
- Mylar
balloons can be dangerous when released into the air. Because they are
metallic, mylar balloons that come into contact with power lines can cause
power outages.
- Whenever
possible, please enjoy these balloons indoors. If they must be displayed
outdoors, be sure they are well secured and never release them into the
sky.
- Should
a mylar balloon come into contact with a power line, do not attempt to
dislodge it. Instead, call NTUA Residential Customer Services at (800)
528-5011.
|
| Don't
post signs on utility poles |
- Many utility
poles have plastic casings that house high-voltage lines which carry power
to underground lines. Hammering nails or other sharp objects into those
casings to post a sign can cause serious injury or even death.
- NTUA and
various crews remove signs when they find them because nails also could
injure linemen who may need to climb the poles to make repairs or do maintenance.
- Attaching
signs to public utility poles not only is dangerous, it is illegal in some
cities.
|