Customer Service
At NTUA, our goal has always remained the same - to enhance customer service by incorporating respect, equality, and accountability into our performance system. We do this by striving to provide excellent service and quality products to our employees and customers that exceed their expectations. Our primary vision is to achieve excellence in everything we do. NTUA continues to constitute contributions to the faith and dedication of its employees to benefit several communities throughout the Navajo Nation. NTUA believes that community service is one way to give back to the communities that supported us throughout years. It’s our way to lend a helping hand and say ‘thank-you’ for allowing us to be a part of your community, or event, and simply spending a day with us. |
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| CUSTOMER PROGRAMS | ||||||
| Budget Payment Plan | ||||||
| The plan is designed to help residential customers budget in advance for their utility bills. The plan eliminates the seasonal highs and lows of their monthly bills by allowing them to pay the same budget payment amount each month, despite fluctuations in their monthly usage. | ||||||
| Senior Citizen Discount | ||||||
| NTUA offers a 10% discount to our Senior Citizen customers. This program is for the elderly who are 60 years or older and have an annual household income of $21,000 or less. Click Here to download application. (PDF Format) | ||||||
| Life-Support Discount | ||||||
| This program is for customers who require utility services to be maintained due is a serious health condition The discount is 10% of the regular charges for the utility services provided by NTUA. The qualification guideline is that the customer be certified by his or her attending licensed physician as requiring continuous utility service due to a serious health condition which could be life-threatening if utility service is disconnected. Click Here to download application. (PDF Format) | ||||||
| Safe Haven | ||||||
| This is an NTUA-sponsored child protection program for the Navajo Nation. In an emergency. if a child feels threatened, is lost or is hurt, the child can request assistance from any nearby NTUA employee. Our employees will offer the child immediate assistance; use NTUA's utility dispatcher to notify police, then remain with the child until police arrive. In life-threatening circumstances, NTUA employees will also administer basic first aid. | ||||||
| Lists of licensed plumbers & septic service providers | ||||||
| NTUA would like to explain to customers that NTUA can only work on main water lines, not individual water pipes running from the meter to the dwelling. The customer is responsible for maintenance where the water service line enters the homeowner/business property. For water line problems beyond the water meter, customers should call a licensed plumber. The attachments provided have listings of licensed plumbers. NTUA is also supplying a list of septic service providers. | ||||||
| Plumbing Services? For Contacts Click Here | Septic Tank Services? For Contacts Click Here | |||||
| NTUA customers experiencing water problems can call their local district or sub-office: Chinle 928-674-5470, Crownpoint 505-786-5566, Dilkon 928-657-3258, Fort Defiance 928-729-5727, Kayenta 928-697-3574, Shiprock 505-368-4634, Red Mesa 928-656-3212, Nageezi 505-632-8022, or Tuba City 928-283-5421. | ||||||
| HIGH VOLTAGE DANGER | 2007 ELECTRIC RATE INCREASE INFORMATION | |||||
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| FREEZING PIPES? | ||||||
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