Navajo Tribal Utility Authority®

Updated March 27, 2020

 

NTUA Response to COVID19

 

The Coronavirus (COVID-19) global pandemic is an event that none of us have experienced.

It is an event that it is evolving daily. NTUA is considered an essential service company and must work to maintain and operate multi-utility services. We are implementing temporary measures to follow the social distance recommendations of health-care experts.

 

Encouraging On-line & Remote Payments; New Office Hours

 

In order to make our work environment safe for employees and customers - NTUA District Offices/Choice NTUA Wireless stores will reduce hours to the general public.

We strongly encourage customers to use on-line or remote payment options such as:

 

• Online Payments at www.ntua.com

• Call the Automated Phone:  1-866-903-4452

• Use the Drop Boxes located @ each NTUA District Office

• Mail payments to Box 170 Fort Defiance, Arizona 86504

• Call our customer service line: 1-800-528-5011

 

Starting Monday, March 30th - NTUA District Offices and Choice NTUA Wireless stores will be open 9 am to 3:30 pm. The first hour - will be set aside for Senior Citizens over 60 and for people with underlying health conditions

 

These are a few changes we have implemented during the current health emergency. If you have any questions - click here. Thank you and we do appreciate your understanding.

 

NTUA Temporary Disconnection Policy

 

The Coronavirus (COVID-19) global pandemic is an event that none of us have experienced and it is an event that it is evolving daily. NTUA is responding with this Temporary Policy to assist our residential customers who are directly or indirectly affected by COVID-19.

 

Beginning March 16, 2020, NTUA started:

• Delaying utility service disconnections for residential customers

• Waiving late fees for residential customers

• Waiving reconnection fees for residential customers

Navajo Nation Council Delegate Otto Tso speaks about COVID19 and encourages people to take precautions