In March 2020, NTUA implemented a temporary non-disconnection policy to provide financial relief for residential customers. In 2021, as other regional utility companies resumed disconnecting customers for non-payment, NTUA kept the policy in place. However, due to mounting debt regarding past due accounts, NTUA is ending the temporary moratorium on the disconnecting customers for non-payment.
We are strongly encouraging residential customers with past due bills to contact NTUA as soon as possible. We will work with you to help manage your account, including setting up reasonable payment arrangements. You may fill out of the form on this page and a member of our customer service team will contact you.
We thank the majority of our 43,000 utility customers who have worked hard to keep their accounts current. We are worried about those who are past-due.
NTUA SETS UP PAST DUE CUSTOMER RELIEF PROGRAM
Please be advised Navajo Nation leaders approved funding to provide financial assistance for Navajo families struggling with past due utility bills. In partnership with the Navajo Housing Authority, NTUA customers who have a past due utility bills can apply for assistance starting this month. This is a one-time offer and requires that the customers must submit their own applications.
There will be outreach events for past due customers.
Outreach events set for Past Due Account Holders
In partnership with the Navajo Housing Authority, NTUA customers who have past due utility bills can apply for assistance for residential customers starting Monday, November 14th to December 2nd.This program requires customers to submit their own applications; however, NTUA will give personal support and guidance to help you.
NTUA has scheduled outreach events at the NTUA District Office locations in Chinle, Shiprock, and Fort Defiance. Please look for the signs near the office buildings.
Customer Service representatives will be at these locations from 9 am to 3 pm.
NTUA is asking you to bring:
• NTUA Account verification – Your Past Due Notice.
• Name on your NTUA Account must match
• Your Driver’s License or State Issued ID
• Your Certificate of Indian Blood
• Your Income verification which would include either -- your last 6 months of
pay stubs, 2021 income taxes, social services award letter or a letter of
Please understand that all required documentation is necessary to complete the application for utility financial assistance. The application and the income verification requirements are posted here to the right. Click on to view.
NTUA is strongly encouraging residential customers with past due bills to stop by the outreach event. For more information, call 1-800-528-5011 or visit www.ntua.com. Thank you.
How will I know if my utility service is going to be disconnected?
Customers facing possible disconnection have been notified by past due notices. If you did not make payments on your utility bills or did not keep current with previous payment arrangements, you may be subject to disconnection.
Can I make a payment arrangement?
If you anticipate trouble paying your bill, please contact us. Please contact us directly to reach a solution, You may call 1-800-528-5011 to speak to a contact center agent.
Past Due Relief
Past Due Relief Program
Navajo Tribal Utility Authority®
Navajo Tribal Utility Authority • P.O. Box 170, Fort Defiance, AZ 86504 • Phone: (928) 729-5721 • 1-800-528-5011 Copyright © 2022 NTUA - A proud Enterprise of the Navajo Nation