NTUA assistance programs for Residential Customers

Payment Arrangement – A payment arrangement allows customers to pay off a past due bill

balance over time to keep their utility account in good standing. The payment arrangement can be made over a course of several months or at a minimum over a few weeks. The customer will be required to make a minimum upfront payment to set up the payment arrangement and will still be responsible for their current bill while the payment arrangement is active.

Budget Payment Plan – The plan is designed to help residential customers budget in advance for their utility bills. The plan eliminates the seasonal highs and lows of their monthly bills by allowing them to pay the same budget payment amount each month, despite fluctuations in their monthly usage.

Senior Citizen Discounts — NTUA offers a 10% discount to our Senior Citizen customers. This program is for the elderly who are 60 years or older and have an annual household income of $21,000 or less.

Life Support Discounts — This program is for customers who require utility services to be maintained due to a serious health condition The discount is 10% of the regular charges for the utility services provided by NTUA. The qualification guideline is that the customer be certified by his or her attending licensed physician as requiring continuous utility service due to a serious health condition which could be life-threatening if utility service is disconnected.

Navajo Tribal Utility Authority • P.O. Box 170, Fort Defiance, AZ 86504 • Phone: 1-800-528-5011 Copyright © 2024 NTUA - A proud Enterprise of the Navajo Nation