NTUA Responds to COVID-19

              Updated  June 15, 2023


We are Here to Help


The Coronavirus (COVID-19) global pandemic is an event that none of us have experienced. We remain under the threat of COVID-19, and our business operations must be prepared to respond to that threat. Since the onset, we have implemented measures to safeguard our employees and customers. We created and followed strict internal guidelines that are regularly updated as new recommendations had been issued from the Centers for Disease Control (CDC).


NTUA is considered an essential service company and must work to maintain and operate multi-utility services. District offices and Choice NTUA Wireless stores will be open from 7:30 am to 5:00 pm. The first two hours will be set aside for customers aged 60 and older, and for people with underlying health conditions.


We know that everyone has been greatly impacted by this unforeseen event. We want to assure you that we are committed to fulfilling our obligation to provide life-essential services to the Navajo Nation. We wish you well and encourage you to remain safe by washing hands frequently and practicing social distancing.



Encouraging On-line & Remote Payments; New Office Hours


In order to make our work environment safe for employees and customers - NTUA District Offices/Choice NTUA Wireless stores will reduce hours to the general public.

We strongly encourage customers to use on-line or remote payment options such as:



   • Online Payments at www.ntua.com

   • Call the Automated Phone:  1-866-903-4452

   • Use the Drop Boxes located @ each NTUA District Office

   • Mail payments to Box 170 Fort Defiance, Arizona 86504

   • Call our customer service line: 1-800-528-5011




7:30 AM - 6 PM

Monday through Friday



Navajo Tribal Utility Authority®

Navajo Tribal Utility Authority • P.O. Box 170, Fort Defiance, AZ 86504 • Phone: 1-800-528-5011 Copyright © 2024 NTUA - A proud Enterprise of the Navajo Nation