NTUA is an Essential Business

1. We must keep utilities operating and our crews do respond to water and electric outages, including natural gas service. Our District offices operate as a central business locations. While our crews repair utility services, we have internal staff members that are essential to utility operations, contact center (call center) representatives, customer service representatives, utility planners, accounting staff, human resources, and information technology support. One utility job requires the support of all these ancillary but essential employees. We operate like a jigsaw puzzle. Every department fits in place to complete the entire overall organizational puzzle.

2. NTUA operates 15 watering points throughout the Nation, four of which are located at NTUA District Offices. These water pointing require a card that can only be charged at the District Offices. We must stay open so that our people hauling water have access to the closest watering stations.

3. Customers are also requesting utility connection or reconnection, including new internet services for their children. These are children in K-12 and college who have to continue their education on-line.

4. We have to pay our bills and employees. We have to pay our electric and natural gas suppliers and vendors for materials we need to operate our utility systems. We also pay for water for the Shiprock region and Lechee, including the immediate surrounding area.

COVID-19 has severely crushed the national, regional and local economies. We will keep our utility business operating for the safety and health of our customers and to preserve 850 jobs.

We have implemented many policies and procedures to limit exposure to COVID-19

1. On March 16, 2020, we implemented a non-disconnect for utility customers that are affected by the

COVID-19.  We also are not charging reconnect fees or late fees for those who have to reconnect utilities.

2. We have a strict cleaning/sanitizing schedule at district offices and NTUAW Stores. Employees wipe

down offices every two hours, and offices also are professionally cleaned.

3. Social Distancing: NTUA continually updates its written guidelines concerning social distancing

requirements as new developments emerge. NTUA began encouraging social distancing as early as March 11, 2020.

4. Remote payments: We have been encouraging our customers to use on-line and remote payment

options, such as paying on-line, calling toll-free automated phones, using drop-boxes or direct mail.

It is important that residential customers try to keep current on their utility bills to prevent current and future financial hardship. In order to prevent the spread of the virus, please consider paying your utility bill through the following means

• Online:   Pay online at www.ntua.com

• Phone:   Pay through an automated phone number: 1-866-903-4452.

• Mail:       Pay your bill through the mail.

• Drop Box: Drop your payments into the drop box located outside of each NTUA District Office.

NTUA offices will remain open and you can continue to pay your bill in person, but we strongly encourage you to pay your bill online, by phone, or through the mail so that we are all doing our part to stop the spread of COVID-19.

Need Assistance?

If you are unable to pay your residential bill because you are affected directly or indirectly by COVID-19, please contact NTUA by:

   • Calling Customer Service at 1-800-528-5011

   • Sending a message here.

   • Sending a message through the NTUA Facebook page:

If you are a non-residential customer and you need assistance paying your utility bills because you are directly or indirectly affected by COVID-19), please contact Customer Service at 1-800-528-5011.

Public Advisory

Please be advised Navajo Nation leaders approved funding to provide financial assistance for Navajo families struggling with past due utility bills. In partnership with the Navajo Housing Authority, NTUA customers who have a past due utility bills can apply for assistance. This is a one-time offer and requires that the customers must submit their own applications.

NTUA strongly encourages NTUA residential customers with past due bills to stop by a NTUA District Office. Click here for more information

NTUA honors a commitment to provide and maintain reliable multi-utility services to the Navajo Nation and surrounding areas. We are closely monitoring COVID-19 updates, Navajo Nation leadership updates, and the Centers for Disease Control and Prevention recommendations.

NTUA respects our role as a Navajo enterprise and we are honored to serve the Navajo people.