Navajo Tribal Utility Authority®
NTUA Responds to COVID-19
Updated January 22, 2021
We are Here to Help
The Coronavirus (COVID-19) global pandemic is an event that none of us have experienced. It is an event that it is evolving daily. NTUA is considered an essential service company and must work to maintain and operate multi-utility services. From the onset of COVID-19 in the region, the NTUA has viewed the crisis as both a public health concern and a matter of economic hardship.
Until a vaccine is created, we remain under the threat of COVID-19, and our business operations must be prepared to respond to that threat. We have implemented measures to safeguard our employees and customers. We created and follow strict internal guidelines that are regularly updated as new recommendations are issued from the Centers for Disease Control (CDC).
In order to make our work environment safe for employees and customers, NTUA district offices and Choice NTUA Wireless stores have a strict daily cleaning/sanitizing schedule at district offices and NTUAW Stores. Employees wipe down offices every two hours, and offices also are professionally cleaned. We also have modified business hours, depending on the latest Navajo Nation executive order/public health order. District offices and Choice NTUA Wireless stores will be open from 7:30 am to 5:00 pm. The first two hours will be aside for customers age 60 and older, and for people with underlying health conditions.
We know that everyone has been greatly impacted by this unforeseen event. We want to assure you that we are committed to fulfill our obligation to provide life-essential services to the Navajo Nation. We wish you well and encourage you to remain safe by practicing social distancing.
Encouraging On-line & Remote Payments; New Office Hours
In order to make our work environment safe for employees and customers - NTUA District Offices/Choice NTUA Wireless stores will reduce hours to the general public.
We strongly encourage customers to use on-line or remote payment options such as:
• Online Payments at www.ntua.com
• Call the Automated Phone: 1-866-903-4452
• Use the Drop Boxes located @ each NTUA District Office
• Mail payments to Box 170 Fort Defiance, Arizona 86504
• Call our customer service line: 1-800-528-5011
CURRENT OFFICE HOURS – 7:30 AM TO 5 PM - Monday through Friday
Please be advised – because the Public Health Emergency Order that went into effect Monday, January 25, 2021 has been extended to February 7th. Therefore, in accordance, NTUA District offices will open at 7:30 am and close at 5 pm – Monday thru Friday. These hours will be effective through February 7, 2021 – per NN Public Health Emergency Order No. 2021-002.
NTUA remains committed to a safe work environment for employees and customers during the COVID-19 pandemic by cleaning work spaces every two hours and requiring everyone to wear a face mask.
These are a few changes we have implemented during the current health emergency. If you have any questions - click here. Thank you and we do appreciate your understanding.
Navajo Tribal Utility Authority • P.O. Box 170, Fort Defiance, AZ 86504 • Phone: (928) 729-5721 • 1-800-528-5011 Copyright © 2020 NTUA - An Enterprise of the Navajo Nation